Shipping policy
Shipping Policy
Luxe Vintique ships curated vintage and pre-owned fashion items internationally.
Processing Time
Orders are normally processed and dispatched within 2–5 business days after payment is confirmed.
Processing may take longer during holidays, sales, or periods of high order volume.
Shipping
Shipping costs are paid by the customer and are calculated and displayed at checkout based on the delivery destination and available shipping method.
Tracking
Where available, tracking information will be provided after your order has been dispatched.
Once a package has been handed over to the shipping carrier, delivery times are outside our direct control.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Any customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
Luxe Vintique is not responsible for delays caused by customs.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be resent.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at luxevintique.store@gmail.com as soon as possible with your order number and relevant photographs or tracking information.
We will work with the shipping carrier to investigate the issue.
International Delivery
Some destinations may have shipping restrictions or may not be available for delivery. Available destinations and shipping options will be shown at checkout.
For questions about shipping, contact us at:
Email: luxevintique.store@gmail.com